1. Centaline Group
>Company Background
Centaline Group was founded in 1978, is the market leading real estate agency
with business mainly involved in property management, valuation, mortgage,
asset management, which owns the flagship brand of Centaline and Ricacorp. The
business has nearly 40,000 employees with the cross-regional branches more than
2,000 in Hong Kong, China, Macau, Taiwan and Singapore.
>Challenge
• Supporting daily unified communication for nearly 40,000 employees cross
regional borders of Instant Messaging (news feed, internal communication,
contact list)
• Demanding for the carrier grade reliability on reaching 99.99% availability
• Support cross platform
integration API for in-house integrated services and different type of instant
business interaction needs such as property information on pricing, floor plan,
land registry, mortgage status etc)
>Our Solution
Commercial launched for 8 years with our feature-rich and carrier grade unified
communication platform on cloud services for supporting the internal instant
communication in Hong Kong, Macau, China, Singapore and Taiwan.
2. Chow
Sang Sang Jewellery Company Limited
>Company Background
Chow Sang Sang was first established in 1934 and its main subsidiary, Chow Sang
Sang Jewellery Company Limited is recognized as a premier jewellery retailer in
Greater China with 495 stores and total workforce of over 8,000, turnover
exceeded HK$16 billion in 2016.
>Challenge
• Support daily unified communication for over 6,000 concurrent users daily in
Greater China region of instant messaging (new feed, internal communication,
contact list, workflow management)
• Demanding for the carrier grade reliability on reaching 99.99%
availability
• Provide advance SIP call control capabilities (App to App, App to PABX/Phone)
in Greater China Region
• Support cross platform integration API for in-house integrated services and
different type of instant business interaction needs
>Our Solution
Commercial launched for 4 years with our feature-rich and carrier grade unified
communication platform on premises services for supporting the internal instant
communication in Hong Kong, Macau, China and Taiwan.
3. Chief Group Limited
>Company Background
Chief Investment Company was established in 1979. Have one of the largest
branch networks for providing financial services (trading of stock and
securities, futures/option, asset management, corporate finance and merge and
acquisitions consultancy) in Hong Kong and actively expanding business in
China.
>Challenge
• Demanding for carrier grade reliability on sending over 1 million SMS / OTP
per month of ordering confirmation and initial registration confirmation by
reaching 99.7% successful delivery rate
• Demanding highest throughput of sending over 100 SMS per second and reaching
customers within few seconds
>Our Solution
Commercial launched for 4 years with carrier grade services level with zero
down time
4.Hong Kong Airlines
>Company Background
Hong Kong Airlines was established in 2006 by providing both cargo and
passenger aircrafts serving 40 major cities across Asia Pacific and North
America
>Challenge
•Demanding for machine learning and natural language processing AI chatbot for
improve customer satisfaction with canned message
•Aim for providing cross selling value added services by integrated with online
shops services
•Integrated with existing backend platforms (eg. CRM, PABX, Ticket Booking
System)
•Detect customer geographic location and provide chat history
•Single platform for supporting multi-language user interface
>Our Solution
Commercial launched for 1 year and improve customer satisfaction by offload
phone call query time and faster response time
